Client in Profile: Steve Bagwell, Protexin

Name: Steve Bagwell

Title: IT Manager

Company: Probiotics International (Protexin)

VS: How did you find out about Vanilla Solutions?

SB: I’d heard about Vanilla on a number of occasions and as I was looking for some help I accessed the Vanilla website and viewed some case studies and news articles. I liked what other customers had to say so I made the call, and I’m so glad I did!

VS: We’re glad you did too! How long have we been working together and how did our relationship develop?

SB: Vanilla first came on site with us early in 2016 and the relationship began with Vanilla assisting with the lead-up to go-live. Vanilla showed us a deep understanding of IFS early on and you continually help us to get the best possible solutions out of it.

VS: So what’s the main appeal of working with Vanilla?

SB: Vanilla is an agile business with 20+ full-time consultants and you’re really responsive. Your team of consultants are easy people to work with, they fit straight in and they’re all accessible. We’ve worked with a number of the team and developed a really strong working relationships with them where they are happy for us to email directly and always respond as soon as they can. The Vanilla business model aligned really well with our own, sometimes we find that bigger businesses aren’t very flexible or respond too slowly.

VS: What have been some of the key IFS Projects we’ve worked on with you?

 SB: Our web orders was one of the initial projects. Protexin sells via Tesco and Amazon online and we wanted to connect those orders up to our IFS system. We required someone who really knew their stuff and Vanilla supplied the right people for the job. The project required Vanilla’s team to configure the Connectivity part of IFS in order to get an order through, process it and receive using a standard IFS connection.   This was really a key project for us. You’ve also assisted with our data migration which was really quite complex, and you’ve helped us to figure out the set up for Crystal reports. We’ve had a large amount of help from your development team who hold a fantastic skillset. You’re currently working on a new area of development with regards to our Lab information management system and you offer us a support package to compliment our vendor support, where we can ask you questions and you’ll do whatever we require, mostly remotely, but on-site if needed.

VS: I understand that you’re also benefitting from some of our products and services to compliment your IFS solution.

SB: Yes, we have recently installed NovaCura Flow and it’s changed our entire approach – it’s truly limitless. Flow now runs all of our production and some of our warehousing, with a view to it running all of our warehousing in the near future. Your team got our team set up with Flow instantly, and the knowledge share empowered our business. We’re also working closely with your BI department and we’ve had a large amount QlikView development. Your team have helped us to visualise our data much more effectively.

 VS: How would you describe Vanilla?

 SB: Vanilla have an incisive sense of business needs. They are cost effective, diligent, industry experts. All of the team are accommodating and flexible, the consulting team spend time preparing in order to understand the business and become attuned to it. They don’t raise unrealistic expectations and offer very effective program management.

VS: Thanks for your time Steve.

SB: Always a pleasure.

About Protexin:

Protexin is dedicated to producing innovative research-based products of the highest quality for animals and humans. Their belief is that nature is an ideal source of effective healthcare solutions and that applied research and understanding can harness these solutions to the benefit of both humans and animals. The natural healthcare and probiotic supplements they manufacture are extensively researched for safety and efficacy. They work closely with leading universities, hospitals and research centres around the world on a range of ongoing research programmes. Protexin manufacture in their own purpose built, state-of-the-art facility in Somerset, UK. This allows them to be completely in control of their product quality. All products are subject to the highest, accredited standards of production and quality control and they hold the following quality certifications; cGMP (MHRA), ISO 9001:2008, BETA NOPS, each of which involves regular audits to ensure standards are maintained.

About Us:

Established in 2009, Vanilla Solutions help clients to get the best possible return on their investment through consulting, training, support and products. With a turnover in excess of £2.5million, Vanilla Solutions continues to offer fundamental, independent services to users of IFS Applications. Whether an organisation is embarking on a new implementation, a business transformation program, or simply need some ongoing support, Vanilla have the extensive industry experience needed to extract the best value from investment in IFS Applications. Positioning themselves as part of the project team they provide clients with expert advice and the resources they require to make their chosen business systems work for them. Their consultants and technical staff are all employed in-house and sourced from a wide range of industries to bring a hugely diverse set of skills. This is evident by their broad customer base, ranging from large Aerospace & Defence clients to small manufacturing and service companies.  Vanilla Solutions also provide complementary solutions that enhance the functionality of their clients IFS investments and other software solutions they might use including Novacura Flow and Qlik.

For more information, contact:

Abigail Ridgway

Head of Sales & Marketing

Vanilla Solutions


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