Excellent response times, a huge knowledge base and a flexible way of working are just some of the reasons why one of the UK’s leading metal producers chose Vanilla Solutions for IFS support.
Wolf Minerals, based near Plymouth in Devon, have been working with the company for two years on an ‘on demand’ basis.
“The flexible nature of our working with Vanilla is important to us,” said Mike Wayda, from Wolf Minerals.
“We rely on Vanilla for help and support if and when we need it,” he added.
Wolf Minerals is an ASX and AIM listed specialty metals producer based at Drakelands, a major global tungsten mine ten kilometres from Plymouth.
The Drakelands Mine has one of the Western world’s largest tungsten and tin resources, and provides a secure supply of tungsten for a global customer base.
The tungsten produced by Wolf is critical to a range of industrial, mining and agricultural applications and key uses are in cemented carbides, steel alloys, metal products, lighting, drill bits and jewellery.
“Vanilla support us for all things IFS, specifically procurement, financials, HR and maintenance,” explained Mike.
“The support we have received from Vanilla has always been excellent. We always get quality, quick responses and solutions. Whatever problem we’ve faced, they get back to you rapidly, via a phone call, Skype or email.
“They’ve even been here on site to help us, and I know they’re going to be visiting here again soon – sometimes you need to do things face to face, in-person, and that’s not a problem with Vanilla.”
Mike had particular praise for Vanilla Solution’s Head of Support Claire Valentine: “We talk to a few people at Vanilla who’ve always been knowledgeable, helpful and really good to deal with, but Claire has been a huge help to me personally and the company,” he said.
“Vanilla know IFS inside out and the speed at which they work is impressive, but they’re also determined and tenacious and obviously communicate internally very well; they always know what someone else from the company has told us,” Mike added.
Another reason why Wolf Minerals continue to use Vanilla Solutions is that the support is UK-based: “That is a definite advantage – there are no issues about time zones, language or culture, it’s just easier,” Mike explained.
Various support options are available. As well as the on-demand service that Wolf uses, Vanilla Solutions offers a subscription-based option with a monthly fee.
“The customer can choose what works best for them. We aren’t precious and if a customer needs things to work a certain way, we’re always happy to accommodate them. Our excellent support analysts can also call on the expertise of our in-house consulting and technical teams if and when required,” explained Vanilla Solutions Director Andy Bell.
“Our services are set up to give customers a single point of contact for all functional and technical support issues with IFS Applications and the IFS Extended Server. Our Core Support service offers the essentials that you need to keep your business going for a low monthly fee. In addition, we have a range of Extended Support options,” he explained.
To talk to Vanilla Solutions about your options, call 0845 388 3936 or email email@example.com
The company was founded in 2009 by directors Jason Belcher and Andy Bell, both of whom had long careers working in IT, and with IFS Applications in particular.
Vanilla Solutions seeks to empower its customers, bringing knowledge, clarity and certainty to complex ERP and business change projects. Renowned for its jargon-free, no-nonsense approach, Vanilla has been successful in winning business in both the blue-chip and SME sectors.