Rapid Response Team
A helping hand in times of trouble
Nobody likes it when unexpected problems occur but of course they do, often at the most inconvenient of times. Our Rapid Response Team draws from our most experienced technical and application consultants to offer the capability to investigate and resolve issues quickly.
An advantage of having a fully staffed technical team is that we can and do plan our resources to allow a bit of ‘float’ to cover unexpected eventualities – both on projects and in an operational setting. This means that if you pick up the phone to us, we’re likely to be able to help right away.
The Vanilla Solutions Rapid Response Team is available to all users of IFS Applications, though priority is given to existing Vanilla Solutions customers, especially those who already use our Core Support service. Rapid Response Team work is charged at our usual ad hoc consulting rate, with no premiums charged, nor discounts given.
If you think that you might ever need to use the Rapid Response Team, we would encourage you to get in touch with us to set up a framework agreement. This means that we should be able to have someone working on the job remotely, or packing their car within minutes of your call!
To find out more about our services,
call us on 0845 388 3936 or Email us today.