Where’s the payback?
In our line of work, we commonly meet customers who have invested in a particular ERP application and, having gone live with it, are left wondering where the return on their investment is. The new application may well be prettier and it might have some ‘cool’ features but, if it isn’t helping to reduce operating costs or improve customer service then there’s a big missed opportunity.
Finding the value gaps
From our impartial, customer-focused viewpoint, we are able to help customers to revisit the operational and financial factors that drove the initial project and to find the gaps between business aspiration and reality. From here, it’s a simple job for us to map out a programme of activities to fill those gaps.
We call projects such as this Value Reviews and they are delivered within our VIPA™ framework. Engaging Vanilla Solutions to carry out a Value Review on your ERP solution will bring the following benefits:
- You’ll be given a truly impartial assessment of the value you are currently deriving from your solution along with an indication as to how these stack up against the best results we’ve seen
- You’ll gain a fresh perspective on what’s working well in your current solution – allowing you to protect your successes
- We’ll be able to point out any infrastructural, organizational or technical barriers to further success
- You’ll be given a comprehensive action plan for addressing any gaps or shortfalls between your envisaged and actual return on investment
Each Value Review is set up according to strict terms of reference leaving you in control of which elements of the business we investigate. Before starting work on any Value Review, we will agree a budget and payment schedule with the customer. In some cases we will be able to offer a Fixed Price option to further reduce financial risk for the customer.
Value Reviews are carried out by senior staff with 15+ years of ERP experience. To perform effectively, they will need a relatively free hand to interview staff at all levels across your organization. Depending on the terms of reference, they may also require administrator-level access to your ERP application and/or access to some of your suppliers and/or customers.
To find out more about our services,
call us on 0845 388 3936 or Email us today.